Who we are
Westways Estate Agents is a limited company registered in England with registration number 2810684. Our registered office is 20 Great Western Road, London W9 3NN and VAT number is 626466818. For the purposes of UK data protection law, the data controller is Westways Estate Agents.
In this privacy notice, references to “we” or “us” means Westways. Any reference to “you” or “your” throughout this document, means a user of our website or any of our services.
This privacy notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following notice carefully to understand our views and practices regarding your personal data and how we will treat it.
We will process your personal information in accordance with all applicable laws, including the Data Protection Act 2018, which is the UK’s implementation of the General Data Protection Regulation (GDPR).
What information do we collect and how do we use it?
Most of the information will come directly from you, by communicating with us, whether face-to-face, by telephone, by email, filling in forms, using our website or otherwise. It can also come from other parties such as (but not limited to): legal advisors, financial advisors, brokers, mortgage brokers, landlords, block managers, banks, previous employers. We may also obtain your data from publicly available sources such as (but not limited to): Companies House, HM Land Registry, local authority planning portals.
The information that we collect from you may also include information relating to individuals connected to an application such as guarantors, beneficial owners, company directors, trustees, representative, agent or nominee, or any other persons or entities with whom you have a relationship that is relevant to your relationship with us. Prior to providing information to us about any other person relevant to your relationship with us you shall ensure that they have consented to us processing their information as set out in this notice.
The information we collect may include:
How we use your information:
Who we share your personal information with?
Subject to certain legal exemptions, we will not share your information with any additional third parties, unless you have given your express consent.
How long do we keep your personal information for?
The personal information that you provide will be retained by us in accordance with applicable laws and our internal policy. However, we will take reasonable steps to destroy or de-identify personal information we hold if it is no longer needed for the purposes set out above.
Call and email enquiries – for the duration of the viewing if no interest is shown
Withdrawn/unsuccessful applications – for 3 months. We will retain your data for this period of time in the event that we need to follow up any aspect of your application.
Withdrawn applications with money transactions – 6 years for legal requirements
If you are a Buyer, Seller, we will keep your personal information for six years for legal requirements
Tenants and Landlords we will keep your personal information for six years after your contract ceases for legal requirements
We will not transfer your personal information outside the EU or European Economic Area (EEA). When the UK is no longer part of the EU, we will continue to ensure that appropriate technical and organisational measures are implemented to safeguard personal information.
Security of your personal information
We take appropriate measures to ensure our systems, processes, contractors and staff secure personal data and protect it from loss or unauthorised disclosure or damage, e.g. we keep hard copies of documents in locked cabinets; we use strong and different computer passwords and change them frequently; We have security software installed and two–factors authentication/verification system.
Website Use and Cookies
The Data Protection Legislation gives you certain rights in relation to the information held about you, including the right to:
Please contact us by email, post, phone or in person should you have any of the above requests.
We will respond to requests to access or delete your personal data within 30 days.
If you would like to complain to Information Commissioner’s Office about the way your personal information is processed, you have the right to do so. They can be contacted at:
Information Commissioner’s Office
However we would appreciate the chance to deal with your concerns before you approach the ICO.
How to contact Westways:
Westways Estate Agents
20 Great Western Road,
London W9 3NN
t: +44 (0) 20 7286 5757
Changes to our Privacy Notice and your duty to inform us of changes
It is important that the personal data we hold about you is accurate, therefore please keep us informed if your personal data changes. For instance, if you change your postal or email address or telephone numbers.
Matthew joins Westways as a director following 14 years working in the trading technology sector in the City of London. His background includes 6 year spells as Sales Director at Bloomberg as well as TradingScreen and he has a joint honours degree in French and German from Newcastle University. In 2014 Matthew became a Member of the Association of Residential Letting Agents (ARLA) and an Associate of the Institute of Residential Property Management (IRPM).
John, the newest addition to the Westways lettings team joined the company in August 2017 after a short stint as a Lettings Negotiator at Lawson's & Daughters in Fulham.
Originally from Netherlands, John relocated to London in 2016 and set out to do something completely different to what he'd previously been doing and hasn't looked back! John is passionate about what he does and deals with letting properties and property management. His focus is to provide a personal service in an efficient and trustworthy manner, using his extensive knowledge of the surrounding areas.
Westways' standard terms for renting a property are for payment of the following monies prior to signing the tenancy agreement and moving in:
Westways Estate Agents is part of the Propertymark Client Money Protection (CMP) scheme